Your privacy is extremely important to us! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://thisisbeauty.uk.
The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our site. When this Policy mentions "We", "Us," and "Our" it refers to This is Beauty UK and its subsidiaries and affiliates. “Site” refers to https://thisisbeauty.uk and its android and iOS mobile app
This Privacy Policy is governed by our Terms of Services.
For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at hey@thisisbeauty.com.
We collect the information You provide us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.
When you use our Site or contact us directly we may collect information, including your personal information, about the way you act in our Site, the services You use and how You use them.
This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Site.
We process your information adhering to the general data processing principles.
We may use the information we collect through our Site for a number of reasons, including to:
We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.
We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, etc.) or we have collected or generated from other sources as described below.
If you wish to withdraw the consent for direct marketing, and refuse to receive information from us, you may exercise such an option at any time you wish by updating your preferences in your account, following the instructions to unsubscribe in the received email.
Site may send user information like email address to its mobile app provider Vajro and to Shopify if you use social login (Facebook, Google, Apple) or a one time code.
Site may use (currently or in the future) analytical tools likeGoogle Analytics,Firebase Analytics,ClevertapandAppsflyer.
We may also disclose your information to third parties:
Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information.
Cookies from our Site cannot be read by other Sites. Most browsers will accept cookies unless you change your browser settings to refuse them.
Cookies we use on our Site:
You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website http://www.allaboutcookies.org/.
We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation.
Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe might contain sensitive data.
Please refer to the privacy policy which is available in our website https://thisisbeauty.uk.
Our Site may have links to other websites. Please review their privacy policies to learn more about how they collect and use your personal data, because we do not control their policies and personal data processing practices.
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.
We will retain your personal information as long as we need it to provide services to you, unless we are otherwise required by law or regulations to retain your personal information longer.
We have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.
Regardless of the measures and efforts taken by us, the transmission of information via the internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other User Content you upload, publish or otherwise share with us or anyone else.
We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.
If you have any questions regarding the security of our Site or Services, you are welcome to contact us at hey@thisisbeauty.com.
You are entitled to a range of rights regarding the protection of your personal information. Those rights are:
If you choose to delete your account and all associated data (or specific parts of it), send an email to hey@thisisbeauty.com requesting deletion of data. We'll process your request and delete all account data within (x [Max: 30]) days. You will receive an email confirmation as soon as it is done.
This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.
Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).
We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 14. Continued use of this Site implies acceptance of the revised Policy.
If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at hey@thisisbeauty.com
You can set up an account with us using your email address. We’ll ask you to create a password that will ensure your account security. Please head to the checkout where you will be prompted to create an account.
Simple. Log into your account, go to ‘my settings’ and you can update all your details there.
Yes! None of your data will ever be shared. Please see our privacy policy for more details.
Go to login and click on the ‘forgot my password’ link at the bottom. We’ll guide you through the process from there.
We’d be sorry to see you go but please email hey@thisisbeauty.com and we’ll take it from there.
Because our supply chain is different from most our inventory will vary depending on what damaged goods we receive. As a result, we unfortunately don't know when a product will be back in stock - when it's gone, it's really gone!
Because we know how it feels when you really want something that’s gone...(it sucks) you’ll soon see a new feature on our website where you have the option to be notified when it comes back in stock. Simply favorite any items you love and you’ll receive an email notifying you when it’s back in stock, but hurry, it won’t be there long!
We are so sorry that you received the wrong item. But don’t worry, the team will look into this right away. Just shoot us a message at hey@thisisbeauty.com and we will get this sorted for you.
Oh no! Not cool. We’re really sorry. Contact us at hey@thisisbeauty.com and we will get this sorted ASAP.
If you have not received your item by the estimated delivery date, or you are having problems tracking your parcel, please get in touch at hey@thisisbeauty.com and we will chase this up for you as quickly as we can.
Easy. You can view the status of your order on your My Account page. Information is updated after your order is placed, once your order has been shipped and when it is delivered. You will also receive emails notifying you along the way.
Our shipping options include:
- Royal Mail 48 (2-3 business days): £3.95 (Free over £25)
- Royal Mail 24 (1-2 business days): £7.95
We want you to enjoy your purchase right away so we aim to process all orders within 24 hours, Monday to Friday. Orders placed over a weekend or bank holiday will be shipped the next working day.
All the items you see for sale are stored our own warehouse and are waiting to make their way to you! We ship Monday - Friday (excluding public holidays).
We ship to all UK residential and commercial addresses.
(Woops!) If your order has been shipped to the wrong address, please email us at hey@thisisbeauty.com as soon as possible. As long as it hasn't been dispatched, we can fix this for you!
Unfortunately, once your order has been placed it is difficult for us to make any changes. However, if you contact us within an hour of placing your order (within working hours, Monday to Friday 9am - 5pm) we will try our best to assist you.
If your order has already been processed, please take a look at our returns policy below.
Your account settings page makes it simple for you to check the current status of all active and previous orders. Once your order has shipped, you’ll get a notification
and tracking number in your inbox.
You can track your package with Royal Mail directly at www.royalmail.com
You can pay for your order with any of these payment methods:
- Visa
- Visa Debit
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
- ShopPay
- ClearPay Installments
- AfterPay Installments
Simply select which one you’d prefer to use at checkout.
Unfortunately not. Our promotional codes can only be used one at a time. Consider splitting your order into multiple transactions if you want to make use of different codes you have received.
Yes! You can use a promotional code on top of item, category and shop-wide discounts (unless otherwise specified). Just remember to add your code at the end of the checkout process.
These things happen! If you want to return your product we are here to help. All we ask is that you return the product in the same condition in which we sent it. Please contact us at hey@thisisbeauty.com and we’ll get right to it. Please note, for items that are deemed unwanted, or purchased by mistake, we kindly ask that you look after the return shipping to us.
Remember, some of our items will arrive with some degree of minor damage so please check the condition of the item you are purchasing carefully. Each listing will state whether the item is New, Imperfect Box, Imperfect Container, Missing Box, Missing Lid, Missing Pump, Small Amount Missing or Ex Display.
If you have any questions about the condition of a particular item, please contact us at hey@thisisbeauty.com before checking out.
If your item is faulty, incorrect or not as described, then we offer free returns within 14 days of your purchase. You will have to pay to return a product if you have changed your mind or no longer want the product.
Sorry to hear you weren’t happy with your item. Please contact us at hey@thisisbeauty.com with your order number and a member of our team will take it from there.
We only accept returns if the product is in the same condition we sent it in. If your product is not as described, or has been further damaged in transit, please contact hey@thisisbeauty.com and we’ll do our best to help.
We purposely don’t include a paper return slip to reduce environmental waste. If your item was faulty, incorrect or not as described, we’ll email you a pre-paid returns label or QR code.
Once we’ve received your returned item your refund will be processed. Credit/Debit card refunds usually take 5-10 business days to appear on your statement.
Once you’ve contacted hey@thisisbeauty.com and everything’s approved we will
provide you with a returns label (if applicable) and our returns center address.
This is Beauty was conceived to help reduce unnecessary waste in the beauty industry. Who cares if the box, packaging, or container is damaged when you can save money, protect our planet and the product inside is exactly as it should be?!
We sell beauty products which might have some dents, scuffs or missing parts. This means you might receive a product that has some minor flaws, but what’s on the inside is perfect. Remember, by purchasing from This is Beauty you have given that product a second chance at life, helped protect our planet and saved some money! Does that little dent really matter?
We try and be very transparent about the condition of every product we sell - and provide you with a handy key so you know exactly what you’re getting (see About our Products). You can check all details on your order confirmation, however, if you are unhappy with your item, please contact us at hey@thisisbeauty.com and we will happily assist.
We guarantee every product we sell is genuine and authentic. All of our products come from large retailers, distributors and the brands themselves. Some of our products have dent, scuffs or missing parts, but what’s inside is always a genuine, authentic product.
Absolutely! Any questions you have about our products are welcome, we’d love to have a chat.
Just email us at hey@thisisbeauty.com and we’ll personally reply as soon as possible!
You might not receive the exact item in the image. Our images are only indicative of what type of imperfection that particular product has - but it’s what's on the inside that counts!
Of course! We love to chat. Please use one of the following ways to contact us;
Order issues and returns – returns@thisisbeauty.com
Press inquiries – press@thisisbeauty.com
Partner inquiries - partners@thisisbeauty.com
Please contact us at hey@thisisbeauty.com and we'll get right back to you.